Posts from the ‘stuff’ Category
With every product comes the joys of costumer support!
This time around I have decided to use a support system from the start. Why? Because I enjoy communicating with my customers*, but the art of organizing it and making sure nobody slips through the cracks; not so much.
* Yes, I’m an engineer who like people.
I always thought I’d end up with Zendesk. I have followed their progress for a long time, I love their little buddah figure, I have even done a trial run once and found that I liked the service. However I ended up with desk.com, and the process went something like this:
Tomorrow I leave on a two-week easter vacation to Greece, sailing in this catamaran.
I just realized it will be the first vacation, since august 2010, that I’m not planning to do any work – at all!
My Appelsin partner in crime, Anders, has received a lovely support routine document, bGraphic customers are well-informed and bGraphic apps will just have to wait until I return.
For the first time in my life I will set up an “Out of office reply”, I almost feel like a proper adult…
Have a great easter everyone!
Finally bGraphic became a corporation, a couple of days ago, and I could apply for bGraphic to become a iOS Developer.
I knew this message would come, but it still amazes me! Underneath is an excerpt from devenroll@apple.com (bolding done by me).
Certificates of registration (‘Registerutskrift’) from the Br?nn?ysund Register Centre, as well as a certified English translation.
Developers located internationally may fax their documents to 1-408-974-7683.
So again I must find a fax, any suggestions??
The mail office up the street has a fax service, but international calls are blocked - same goes for the real-estate office I tried last time. When I registered Appelsin I ended up faxing from the offices next to my old employers office, but that doe not feel feasible right now.
Also last time I’m quite sure they did not ask for a translation, at least I did not send one – so I’ll skip that step and see how it goes.
This is a fax machine for those of you who have forgotten it.
Just received my new business cards from MOO, and I love them.
I’ve always wanted to order something from MOO since I have heard so many good things about them, and they definitely lived up to the expectation. The cards turned out great, they arrived fast and their e-mails are a joy (I’m a sucker for automatically generated e-mails that make me smile).
I’m Little MOO – the bit of software that will be managing your order
with moo.com. It will shortly be sent to Big MOO, our print machine who
will print it for you in the next few days. I’ll let you know when it’s
done and on its way to you.Remember, I’m just a bit of software.
So, if you have any questions regarding your order please (…) contact Customer Service (who are real people).
The picture doesn’t give the cards justice at all, you will have to ask me for one! They need to be seen and fondled IRL.
If you are convinced, buy after clicking the link in this blogpost and I get a little cut :D
Who knew renovating a house would take so much time? Everyone who has done it before, I guess, because they told me!
Did I listen? kind of. I’m not doing the hard labour myself; I am actually trying to build a business that doesn’t really revolve around home improvement. But it turns out there is much more to renovating than the manual labour. I kind of knew that too… The kitchen plan had already been ready in my mind for a long time. We will reuse most of the furniture, so that was also already decided on. However I hadn’t spent much thought on what material the bathroom ceiling should be, where exactly the electrical outlet should be, how many lamps there would be over the kitchen counter, how many cm the moulding should be or that it takes 8 weeks to get doors and floors delivered.
This year I have spent at least 33,75 hours!
Screenshot from Harvest
How do I know? I have finally started tracking my hours properly using Harvest. It is not totally under my skin yet, but it’s getting easier and easier. This is why I wrote “at least”, because sometimes I have simply forgotten all about it and how are you supposed to track those hours where you can’t fall asleep because “What material really is best for those bathroom floors?!?!?”.
