May 3rd, 2012
With every product comes the joys of costumer support!
This time around I have decided to use a support system from the start. Why? Because I enjoy communicating with my customers*, but the art of organizing it and making sure nobody slips through the cracks; not so much.
* Yes, I’m an engineer who like people.
I always thought I’d end up with Zendesk. I have followed their progress for a long time, I love their little buddah figure, I have even done a trial run once and found that I liked the service. However I ended up with desk.com, and the process went something like this:
- I went over to zendesk.com to sign up, but I ended up doing nothing.
- I went over to zendesk.com again, and again I ended up doing nothing.
- Then I suddenly stumbled onto desk.com where I signed up immediately.
Why this sudden change of hearts? Take a look at the screenshots below.
Which one would you have choosen?